SB 272 Catalog of Enterprise Systems

What is SB 272?

SB 272 requires local agencies (excluding school districts) to create catalogs of all enterprise systems that store information about the public, and to post this catalog on their websites, if they have websites. If they do not have a website, they are required to publish the catalog in a way that can be provided to anyone who asks. This law applies to all California special districts, cities and counties, and compliance is required by July 1, 2016.

Governor Brown approved SB 272 in October 2015, adding section 6270.5 to the California Public Records Act (the “Act,” Government Code Sections 6250-6276.48). Because it was added to the Public Records Act, local agencies will not be able to seek reimbursement from the State for costs associated with compliance.

What is covered by SB 272?

Section 6270.5 defines an enterprise system as a software application or computer system that collects, stores, exchanges, and analyzes information that the agency uses that is:

  1. a multidepartmental system or system that contains information collected about the public and
  2. a system of record

A system of record means a system that serves as an original source of data within an agency.

SB 272 requires local agencies to create a catalog of multidepartmental systems or systems containing information about the public that store original records and post the catalog on their agency website.

What is required in the catalog?

For each enterprise system included in the catalog list, agencies must disclose:

  • Current system vendor
  • Current system product
  • The purpose of the system
  • What kind of data is stored in it
  • The department that serves as the system's primary custodian
  • How frequently system data is collected
  • How frequently system data is updated

For the full text of the bill, see California Legislative Information

SB 272 Catalog of Enterprise Systems - Updated 4/06/2021

Vendor Product Purpose Data Category Custodian Collection Frequency Update Frequency
Adobe Adobe Pro Fillable Forms Document Management District Wide As Needed As Needed
ESRI ArcGIS GIS Software GIS IT and Community Risk  Reduction As Needed As Needed
Civic Plus Civic Plus District Website Website IT, Clerks, Community Risk  Reduction As Needed As Needed
Tyler Tech New World Systems District Wide ERP System ERP System District Wide As Needed As Needed
Kayako Kayako Case Repair Ticketing System Customer Information System IT, Support Services Daily As Needed
Laserfiche Laserfiche Document Management Document Management IT, Clerks, Community Risk Reduction As Needed As Needed
Microsoft Exchange Email Email System IT Daily As Needed
Kronos Telestaff Workforce Management Customer Information System District Wide Daily As Needed
NeoGov Applicant Tracking Online Appication System Applicant Tracking Human Resources Daily As Needed
Novus Agenda Agenda Management Agenda Management Clerks Monthly As Needed
Operative IQ Inventory/Asset Inventory and Assets Customer Information System Finance As Needed As Needed
NextRequest Public Records Public Records Public Records Clerks As Needed As Needed

What is excluded?

Enterprise systems do not include cybersecurity systems, infrastructure and mechanical control systems, or information that would reveal vulnerabilities to, or otherwise increase the potential for an attack on, a public agency's IT system.

Additionally, section 6270.5 does not automatically require disclosure of the specific records that the IT systems collect, store, exchange or analyze, however, the Act's other provisions pertaining to disclosure of such records still apply.